The Wee Letting Agency Trading as Minty Estates Data Subject Rights Sheet and Privacy Policy.
1.Request access to your personal data.
2.Request correction of your personal data.
3.Request erasure of your personal data.
4.Object to processing of your personal data.
5.Request restriction of processing your personal data.
6.Request transfer of your personal data.
7.Right to withdraw consent to processing of your personal data.
8.No fees to access new rights
You have the legal right to make a subject access request for your data. This has always been the case before GDPR. We will comply with your request. However, it is likely as a client you would practically have your whole file any way, prior to the request.
Prior to GDPR and after its implementation, we have always been very transparent with clients.
We process data when we initially communicate with landlords or vendor to discuss the marketing of their property for sale or lettings. This is known as the first steps, we will confirm your consent at this stage in order to proceed with your initial enquiry.
We process data when we register applicants who have enquired about an available property to rent or buy. Along with questions to identify the applicant, we ask question around income, employment, lifestyle and deposits, we have to ask these questions as part of our vetting process, this avoids problems developing later after commitments by applicants have been made to proceed with property renting or purchases. We will confirm your consent at this stage in order to proceed with your initial enquiry.
Your data is stored on TWLA computers in a secure premises, we typically will have some documents stored as hard copies. Your data it is currently physically backed up to a protected hard drive. Your data is not currently stored on the cloud. We will very soon move to cloud based storage but we have delayed this to ensure compliance with GDPR.
There is risk that your data may be lost If the computer or hard drive becomes damaged and / or malfunctions.
We also process data on the basis of the contract we arranged for you or have with you. It is our understanding of the rules that the contract gives us a right to process your data because it is necessary to fulfill our contractual obligation to you.
We also will retain data for 6 years. This is a legal requirement and again this is a lawful basis for us processing your data.
Depending on what we do for you, we may have to give your data to tenant referencing companies (Homelet and Alan Boswell), maintenance and building contractors (Essar property services, Morley Alexander Heating and Plumbing Engineers, inventory clerks (Inventory Worx), utility companies, telecommunications companies, service providing companies (British Gas), debt collection companies, conveyancing solicitors (Beverley Morris & Co. and Anthony Leonard Associates) and surveyors (Edward James Surveyors LTD).
Our service providers may change,updated details will be supplied. Clients are always informed and will make the necessary consent for their data to be processed in this way.
Unlike other industries, I cannot delete any data before 6 years. We only use your date for the purposes specified within your enquiry or for the purposes specified within your contract, we will on occasion contact clients to discuss service available but only with your additional consent. We do not give your data to third parties that are not involved in the supply or the service that is required to be provided to you.
We are obliged to put in place contracts with third parties and/carry out due diligence.
We have carried out due diligence in relation to some suppliers.
We have and will put contracts in place with third party suppliers on a needs basis.
We have a system in place for data protection breaches. The only real breaches we for see is accidental loss or damage of data. Our data is backed up. Also emailing to a wrong party. We usually will notify clients straight away if this is done and ask the wrong recipient to delete the information.
The Data Protection Officer (DPO) is Araminta Barnor. Any issues email: araminta@mintyestates.co.uk .
Minty Estates is a family run independent property services company. We are founded on the values of transparency, efficiency and value for money. We believe in good quality property advice and services, but we don’t think a good estate agent should cost the world.
With ten years experience in London and Gloucestershire we are well placed to guide you through your property transactions, offering help and support along the way. We aim to understand your needs and provide a guided service with a fast turn around in line with your requirements.
Our focus is on you, as your agent we offer a personalised service, handling your case with diligence and care from start to finish
